The COVID-19 pandemic reshaped nearly every aspect of life and business. Offices closed. Supply chains buckled. The world went remote overnight. Like many companies, we were tested—but we didn’t flinch. We quickly pivoted, embracing remote work systems, shifting client interactions online, and reinforcing our operational discipline.

What could have been a setback became a catalyst. The pandemic accelerated digital transformation across the industry, and thanks to prior investments in tech and process innovation, we were ready. More than ready—we thrived. Our team’s resilience and agility during this period reaffirmed a core truth: no matter the disruption, we can adapt, evolve, and lead forward.