Vice President of Restaurant Operations

/ Vice President of Restaurant Operations
October 21, 2019 | rw-admin |
Position Id: IRC4459

Job Description:

Job Title:

Vice President of Restaurant Operations


Wahlburgers Leadership Competencies – VP Ops Competency Skill Set

Communication – Delivers a clear, concise and compelling message to all internal and external stakeholders. “Command of the Room”
– Clear written and oral communication skills
– Good Listening skills
– Persuasive

Strategic Leadership – The ability to express a strategic vision, partnering with Patrick for the organization and to motivate and persuade others to embrace that vision
– Creative
– Motivational – coaching and developing
– Confident – strong decision-making skills
– Persuasive
– Honest Communication
– Visionary – ability to anticipate the future

Franchising – The demonstrated ability to develop and maintain a successful relationship of interdependency and trust – maintaining brand standards and consistency
– Relationship building skills
– Sales skills
– Passion for quality and standards

Teamwork – Foster a culture that embraces the unique mission Vision and philosophy of Wahlburgers
– Collaborative
– High energy (creates energy for the organization)
– Guest Centric
– Open and honest communication
– Passion and selflessness

Accountability – Accountable leaders do not blame others when things go wrong – rather they work collaboratively to make things right
– Ability to accept responsibility for outcomes, behaviors and actions
– Decision-making skills
– Transparency/Selflessness

People – Recruiting, hiring and retaining a world class team – Creating an inspiring vision of the future and motivating people to engage in that vision
– Ability to skillfully recruit, hire and retain excellent teams
– Motivational
– Creative

Operations Excellence – Understanding key operations metrics and required standards to deliver a superior guest experience.
– Customer service sills
– Analytical
– Multi-task
– People first

Sales – Successful track record of building new restaurants through strategic marketing and operational initiatives as well as building existing sales.
– Sales building
– Analytical

Profitability – Proven track record of delivering on financial targets. Understands and improves restaurant level economics. Strives for Franchise profitability
– Business Acumen
– Detail Oriented
– Technology/Computer skills

Lives Wahlburgers Values

Job Duties:

Customer Satisfaction/Product Quality
• Drives guest-focused culture by serving as a role model in resolving guest issues and training managers to create a starworthy experience for every guest.
• Works with operations and marketing team to bring innovative visionary ideas to the Wahlburgers in the ever-evolving hospitality field and bridge the gap between vision and successful operational implementation.
• Works with operations and marketing team to track, analyze and identify root causes of guest complaints and leads local and franchisee operations teams to implement systematic solutions with measurable results.
• Periodically engages in hands-on restaurant audits in conjunction with District store visits to calibrate on performance standards and to provide an objective basis for performance feedback.
• Ensures that food safety standards are met in the market through direct observation as well as follow-up on food safety audit results, holds team accountable to brand standards and corrective action when needed.
• Translates brand vision and ideals into clear objectives for operations team to execute within the stores. Reviews results with unit District team and coaches teams to enhance guest satisfaction.
• Is flexible in balancing multiple concepts within an over arching organization. Can understand, analyze, and create solutions to execute at a high guest frequency, guest and internal team satisfaction, profitability while always connecting all concepts to Wahlburgers mission and vision.

• Works with District Managers to deliver Annual Operating Plans from each unit as well as the overall market. Can analyze and communicate the complexities of different markets as it relates to income, real estate, guest traffic and which different concepts would thrive in different markets.
• Analyzes sales, labor, inventory and semi variables on a continual basis and coaches team to take specific corrective action to meet or achieve margin and sales growth targets; establishes business reviews and specific action plans where necessary and is able to clearly communicate results to the Board of Advisors.
• Trains and mentors subordinates on financial analysis and profitability guidelines for corporate stores as well as franchisee locations.
• Partner with Accounting team to resolve financial issues, hold team accountable to create results based on plan.
• Consistently delivers financial results at or above target. Can create budgets, performas, and cost and profitability expectations for existing markets as well as new ones.

Operations Excellence – Executes all of the brand standards and supports the team to exceeds standards of operations to maintain growth status. Can troubleshoot and create solutions for brand-standard accountability and franchisee compliance with Wahlburgers franchisor.

This includes but is not exclusive to:
• Brand Audits in Food safety and Operations
• Brand measures in customer excellence
• Marketing programs and adherence
• Conference attendance
• Execution of all brand and company systems

• Develop and maintain a strong team focused on company objectives.
• Focus on maintaining a strong bench within the organization. Support promotions into next roles with individuals that have demonstrated the ability to advance in the organization
• Create and maintain a great culture of both Accountability and Recognition.
• Fully utilize training and development programs.

Background Requirements:

• Restaurant inspections: 3 years (Required)
• Labor cost: 7 years (Required)
• P and L: 7 years (Required)
• Food Cost: 7 years (Required)
• Restaurant Operations Management: 7 years (Required)
• VP of Restaurant operations: 3 years (Preferred)
• Franchise Management: 5 years (Preferred)

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