Resident District Manager

Position Id: MJB4799

Resident District Manager


This is the top leadership position on site for a higher education client based in Pittsburgh, Pennsylvania. The leader directs, manages, and leads all Operations for the contract dining at the University with an anticipated managed volume exceeding 20 million. Accountable for financial performance, client engagement, guest experience as well as team member development, labor relations, recruitment, and retention. Functions as a strategic member of the Leadership Team and participates in the formation of long-term planning and priorities for the company

Job Duties:

Financial Performance Management • Oversees the P&L performance for assigned Client account achieving all P&L targets for plan year. • Plans, directs, and measures the financial performance targets and outcomes for the assigned Client account. Achieves targets through effective management of results monitoring trends, forming action plans, measuring, and analyzing results, and initiating corrective actions. • Builds the annual budget and corresponding month or quarterly reforecasting to ensure an accurate financial picture throughout the financial year. • Leads the team to utilize the financial planning tools and monitoring dashboards and trains new leaders and supporting team members on the use of tools for a consistent and accurate financial analysis process. • Oversees the creation and launch of top line sales growth opportunities for the assigned Client account to deliver against targeted volume growth year over year. Client Management • Manages relationships and engages with the Client on the design and execution of growth initiatives. Identifies client needs and opportunities to develop detailed action plans to improve client relationships, with special attention to at- risk issues. • Utilizes CRM to maintain critical client data to enable client touchpoints from all Parkhurst representatives deliver a consistent and aligned client management voice. • Monitors critical contractual obligations to ensure all commitments are fulfilled by the correct parties on time and accurately. Partner with colleagues across the enterprise as well as the Client to resolve action plans for any items out of compliance. Team Management • Leads the Account to produce change and movement. Establishes direction, clarifies the big picture, and sets strategies. Communicates goals, gains commitment, builds teams, partnerships, and stakeholder supports. Motivates and inspires the team towards strategic goal achievement. • Builds and monitors engagement action plans that produce high engagement and a strong fit to our culture rooted in creating smiles and care. • Manages the Account including, but not limited to overseeing all planning and budgeting, sets targets and formulates budgets, allocates resources, oversees organizational design and staffing, and takes corrective action to resolve people issues. • Interviews, hires, trains, appraises, counsels, and supervises managerial level staff; handles disciplinary actions. Reviews and approves expense reports and holds direct reports accountable to Parkhurst policies and procedures. • Ensures timely completion of annual performance appraisals; addresses associate problems and issues related to their work or environment. • Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports. • Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted. Operational Leadership • Updates and utilizes operational performance dashboard tools to ensure operational insights and action planning on areas such as safety, food cost management, client/guest satisfaction, team member retention, etc. • Oversees marketing and brand development for assigned Account. • Serves as Crisis team lead for the Account on issues related to foodborne illness, product recalls, and guests and team member protection processes. • Builds and maintains effective partnerships with the Union leadership and supports the accurate administration of the collective bargaining agreement. Participates as a lead voice on negotiations to update the collective bargaining agreement when needed.

Background Requirements:

Qualifications • Bachelor’s Degree in Business, Communications, Marketing, Culinary Sciences, or related field required. • Minimum of 7 years of progressive account management experience for contract dining or hospitality with at least 5 years of general management at a volume of $10 million or more. Higher education account management experience is not required. • Minimum 3 years of experience of leading top level operations for a Union account with proven experience handling grievances and administering a collective bargaining agreement. • Proven track record of strong client management and retention. • Proven experience managing a complex financial portfolio, including unit accountability for a full P&L and ability to perform and react to financial analysis. • Must have experience developing and retaining both salaried and hourly team members. • Outstanding verbal, written, multi-tasking and presentation skills are required. • Proven ability to interact and communicate effectively with both internal and external stakeholders at all levels of the organization. • The incumbent must have an ability to create momentum and foster organizational change. • Proficiency with technology including Microsoft Office, CRM tools and data analysis • Strong demonstrated ability to solve complex and ambiguous business problems • Ability to thrive in a dynamic environment where there can be degrees of ambiguity • Ability to identify and succinctly summarize roadblocks and constraints, propose potential solutions, and drive towards resolution • Ability to handle and protect confidential information at all times

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