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FOH Manager

/ FOH Manager
August 14, 2020 | rw-admin | Hospitality
Position Id: IRC4601

Job Description:

Job Title:

FOH Manager

Summary:

Lead the Front of House Service Team. Insure exceptional customer service delivery by running great shifts, coaching and developing the FOH Team and engaging with guests to validate their experience is one where they walk away raving fans. Collaborate with and maintain synergistic relations with culinary team.

Job Duties:

· Recruiting, selecting and developing a competent team of store personnel who lead the industry in customer service.
· Maintaining adequate inventory levels to ensure out of stocks are eliminated and inventory turns are realized at least once monthly—this is especially important on bottled beer and liquor items since that’s where most of our inventory sits the longest.
· Managing employee relations by effectively communicating with staff using various styles of approach depending on the individual.
· Maintaining store conditions that meet or exceed company goals.
· Analyzing financial and accounting reports.
· Controlling expenses such as food cost, inventory, cash control, payroll, etc. to at or below company budget guidelines.
· Ensuring that staff schedules are posted within the company’s timeline.
· Completing recurring tasks on or before scheduled deadlines.
· Maintaining a professional image at all times towards customers and staff.
· Providing Excellent Customer Service at all times. Run great shifts

Staffing & Team Building
1. Provide training and recognition to employees at all levels and maintain a team-oriented environment.
2. Utilizes the People Matter onboarding process and supporting forms and documents to ensure adherence to all.

Background Requirements:

· 2 years experience leading a FOH team.
· Elevated full service experience.
· Solid working knowledge of adult beverages.

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