Director of Operations

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May 8, 2021 | rw-admin | Hospitality
Position Id: MJB4669

Job Description:

Job Title:

Director of Operations

Summary:

The Director of Operations will plan, direct, coordinate, and oversee both retail and commissary operations of Dr Smood in the assigned regions ensuring development and implementation of efficient operations and cost-effective systems that will result in growth and profitability of a company.

Job Duties:

– Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated.
– Reviews, analyzes, and evaluates business day-to-day operational systems and processes. Identifies and addresses opportunities for improvement.
– Manages, coaches, continuously develops retail and commissary management team in the assigned regions.
– Recruits and trains management-level staff at cafes and commissary.
– Provides constructive and timely performance feedback and evaluations to the management.
– Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
– Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
– Leads coordination and integration of efforts among operations of front and back of the house, technology, and customer service divisions to build smoother workflow.
– Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
– Establishes and evaluates the department’s budget; reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
– Presents periodic performance reports and metrics to the chief executive officer.
– Collaborates with Human Resources to lead the team with integrity and establish a trusting, inclusive, and productive environment.
– Partners with Human Resources to identify training needs and ensures proper training is developed and provided.
– Acts as a brand ambassador and an exemplary leader who promotes a respectful, collaborative, and supportive work environment.

Background Requirements:

• Excellent verbal and written communication skills.
• Proven ability to plan and manage operational process for maximum efficiency and productivity.
• Extensive knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

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